Consumer Reports has released the 2007 edition of its “Annual Auto Issue.” For the second year in a row, all CR’s “Top Picks” come from Japanese makes. For some industry observers, that’s a problem. They believe the magazine’s results indicate a hidden bias, especially against vehicles produced by domestic manufacturers. Which both is and isn’t true.
Consumer Reports’ road test engineers subjected every test vehicle to a thorough evaluation, using a pre-established set of criteria and weights. For example, emergency handling might get ten points, front seat comfort might receive eight and “feels like a Honda” might be worth 37 (just kidding— I hope). Whatever the formula, when the magazine totaled-up the points, they ended up with a list composed entirely of Japanese cars.
This process leads to an obvious question: what criteria and weights– what formula– does Consumer Reports use to rate any given vehicle? The press and Consumer Reports have a policy in this regard: don’t ask, won’t tell.
At the last Detroit auto show, I asked a Consumer Reports road test engineer why the magazine doesn’t publish its formulas. After all, nearly every enthusiast-oriented magazine does when conducting a comparison test. “It’s policy,” he replied. He went on to suggest that he didn’t make the policy, he didn’t necessarily support it, but as a Consumer Reports employee, he had no choice but to follow it.
It's time for Consumer Reports to declassify its formulas. Two days ago, someone made the same request on their forum. The moderator’s response was revealing (or not):
“Thank you for your comments. These forums are designed to help subscribers in selecting and buying a car. They are intended to be primarily peer to peer, with our Auto test experts helping out when available.“If you find errors we will be glad to look into them and make corrections, but we just don’t have the time or resources to engage in lengthy debates here.
“You can channel your inquiries through Customer Service. There is a link on the bottom of every forum page, and at the top of every CR on-line page. You are also welcome to visit our facilities when we hold an open house and speak directly with our test staff at that time.”
As an automotive data provider, I find Consumer Reports’ arrogance, intransigence and unaccountability completely unacceptable. Any company that depends on the public trust must strive for transparency. If you have nothing to hide, you hide nothing. That’s why I respond to any and all questions about TrueDelta’s methodology. Besides, engaging in open public debate can teach data providers better ways to do things.
The Consumer Reports moderator’s non-response indicates that the magazine doesn’t see how knowledge of its overall score formulas could further improve anyone’s ability to find the right car. These formulas are divulged on a need-to-know basis, and as far as they’re concerned car shoppers don’t need to know.
Sorry, but it just isn’t so. To keep things simple, let’s assume there are only two criteria, ride and handling. Let’s further assume that Consumer Reports’ editors have decided that ride quality is twice as important as handling when evaluating a minivan. Keeping the overall score formula secret implies that any reasonable minivan buyers should also weight ride quality twice as heavily as handling.
This is just plain wrong. There is no objective way to arrive at one best formula for everyone. For some minivan buyers handling is twice as important as ride quality, and there’s nothing inherently superior about either set of weights. These are necessarily subjective value judgments. The Toyota Sienna is Consumer Reports’ “top pick” among minivans. But a buyer who values handling above ride quality will be happier in a Honda Odyssey.
This is not to say that overall evaluations are necessarily useless. If the formula was provided, our minivanista could determine that giving extra weight to handling would tip the decision in favor of the Honda.
But the formula is not provided, so there’s no way for minivan shoppers to know how closely Consumer Reports’ criteria and weights match their own or how adjusting these might affect the decision. By withholding its formulas, Consumer Reports takes the stand that readers should let the Yonkers mob decide for them what matters most– and least– when choosing a vehicle.
It’s true that many, even most car buyers are intimidated by the process– to the point where they want an authority figure to tell them what to buy. But buyers truly interested in finding the best fit for their personal tastes are going to have to put forth more effort. Currently they’ll have to rely on sources other than Consumer Reports, since the magazine withholds information needed by people who want to think for themselves.
[Michael Karesh operates www.truedelta.com, a vehicle reliability and price comparison website.]